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FAQ - Frequently Asked Questions

The following information can be found on this FAQ page:

  1. Shipping
  2. Taxes/Duties
  3. Returns/Exchanges
  4. Contact Information

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Shipping

FedEx Ground is used to ship all products.

Estimated Delivery Times

  • Within Alberta: 1 or more business days
  • Outside of Alberta: 3 or more business days
  • USA: 5 or more business days
  • International: 7-14 business days

Shipping Costs (Weight dependent)

  • Canada: $15 and up
  • USA: $25 and up
  • International: $45 and up

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Taxes/Duties

All prices listed on the store do not include taxes. Taxes follow any provincial tax laws. The WHL Online Store follows the guidelines for each province as they pertain to your order.

All shipping is done through FedEx. Any duties or extra charges will already be charged to the customer by FedEx.

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Returns/Exchanges

Returns/exchanges are accepted within 14 days of original purchase. Merchandise must be unwashed, unworn, and returned in its original packaging. The original receipt/invoice must accompany the merchandise in order to complete a return/exchange. Refunds will be issued in the original form of payment for price paid for merchandise.

Shipping costs for all returns and exchanges are the responsibility of the buyer. All sale items are final sale.

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Contact Information:


You may contact the Western Hockey League at:
Mail/Courier Address:
Father David Bauer Arena
2424 University Drive N.W.
Calgary, Alberta, Canada T2N 3Y9
Phone: (403) 693-3030
Fax: (403) 693-3031
Email: info@whl.ca

 

For store or order Inquiries, please contact: marketing@whl.ca